Frequently Asked Questions

  • Tour companies: How to choose among the crowd?

    Not all the companies/websites you find online offering similar tour packages are real companies, rather virtual businesses run by illegal guides & drivers, more than 90% of them operating illegally, taking advantages from lack of control at least digitally speaking. Not all companies/websites names with such praising reviews on Tripadvisor website exist in reality nor are registered or hold proper documents to arrange and operate tour activities in Morocco.
    In order to find out whether the company/website is legit or not, here are few tips for your safety:
    + The company will have a travel agency license number and inusrance policy number displayed on the website, you may use the official website of the Minsitry of Tourism in Rabat here to verify the existence of the agency online: http://www.tourisme.gov.ma/fr/annuaire-av
    + The company has a physical address, landlines, accept payment with credit/debit card & bank transfer NOT ONLY PayPal
    + The company will NOT OBLIGE you to sign a "MANIFESTE" through its drivers the morning of the tour, a paper that declines the company's responsibility for the purchased services except TRANSPORTATION service.
  • Do I need travel insurance?

    Travel insurance should be obtained before leaving your country of origin. We don't force anyone to purchase it. Local hospitals have limited diagnostic capability. Private clinics can be expensive, evacuation can cost a lot, luggage can disappear, so insurance is a good idea.
  • Is Morocco a safe destination?

    Morocco has one of the lowest crime rates in the world and compared to the US and Europe, is considered a very safe destination. Moroccan people are known for their hospitality and they will make you feel very welcome.
  • Do your guides and drivers speak English?

    Our guides speak many languages as well as Berber and Arabic, including French, English, and Spanish, and often some German, Japanese and Italian as well. They are on high demand in peak season, so first come first serve basis.
  • Can I select a Riad, Hotel or Camp?

    Absolutely. Most of our private tours include a mix of Riads, Camps/Luxury camps and hotels. It is important to keep in mind that Riads & boutique hotels are much smaller than a regular hotel and therefore an early booking is strongly recommended. Riads sell out very quickly and if we are unable to secure availability, we will offer the next available Riad/hotel of the same quality standard if available.
  • How do I pay the Balance?

    The remaining balance can be paid in cash at pick up day once you meet up with my colleague, in the currency you prefer either MAD, EUR or USD, we do prefer MAD as it is our local currency but it is up to you to choose or make change in advance (Best exhange points are in the medina with interesting rates).
    Also it could be paid with credit/debit card, PayPal account, a credit/debit card via PayPal as a guest checkout or you can fill and sign the Credit Card Authorization form and send it back to us, which will allow us to charge your card in our head office.
    All payments with credit/debit card or PayPal should be paid at least a week before your arrival.
  • What type of clothing is appropriate?

    You can relax and wear whatever is familiar and comfortable on the street at home. Morocco is very tolerant and welcoming to visitors, you're not expected to act or look like a Moroccan. Longer shorts and shirts are fine for men. For women it's a good idea to bring a scarf to cover bare shoulders and arms in rural villages.
  • Tipping in Morocco

    Tipping is important as it is a common practice. 10 percent is the appropriate benchmark. We also recommend that you tip your driver at the end of the tour 10% to 20% or more depending on how engaging he is. For local guides in cities like Marrakech & Fes, we recommend that you tip a 100MAD/hour, camel drivers from 100 to 300MAD per group. Also, anyone else that might help you along your holidays to Morocco like porters & luggage carriage 30 to 50 MAD.
  • Drivers & Tour Guides

    Guides in Morocco carry badges from the Ministry of Tourism that allows them to do this job after completing training sessions. There are mountains guides for trekking and city guides or national guides who can accompany you on trips and visits of historical monuments.
    Drivers hold a professional driver card besides the driving license, they are not allowed to act as guides, our drivers are selected for their knowledge of foreign languages, Morocco and off course driving skills, so all of them speak at least English and French besides Arabic and Berber. When you book a tour with Authentic Tours Marrakech, an English-speaking driver accompanies you while we hire local guides for the medinas guided tours in Marrakech & Fes.